June 1 - 2, 2020 | LE MERIDIEN HOTEL | DENVER, COLORADO

PowerUp: Chartwell's Outage Conference

PowerUp: Chartwell’s Outage Conference is the largest and most informative of its kind in the industry. This conference brings together utility professionals for two days of content and networking opportunities in the areas of outage communication, restoration, training and planning

The numbers speak for themselves

2

FULL DAYS
SESSIONS

125+

ATTENDEES

Conference Highlights

This year’s presenters will represent a combination of real-life experience, technical expertise and forward-thinking strategies related to outage preparation, communication, and restoration.
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Analytics & Dashboards
Customer Friendly Language
Customer-Centric Outage Journeys
ETR Accuracy
Innovative Communication & Restoration Tools
Real Time Outage Communications
Recovering from Major Disasters
Customer Engagement Strategies

Event Sponsors

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2018 Award Winners

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. The awards program is open to all utilities – large, small, IOUs, cooperatives, and municipals – across North America.
See Past Award Winners
PEOPLE’S CHOICE – VIDEO
GOLD: Hydro-Quebec
SILVER: Chelan County PUD
BRONZE: Hawaiian Electric
SELF SERVICE AWARD
GOLD: Southern California Edison
SILVER: Hydro Ottawa
BRONZE: Con Edison
PROGRAM MARKETING AWARD
GOLD: Pepco and Delmarva Power
SILVER: Hydro-Quebec
BRONZE: Florida Public Utilities
CONTACT CENTER AWARD
GOLD: ComEd
SILVER: Tampa Electric and Peoples Gas
BRONZE: Tuscon Electric Power
COMMUNICATIONS AWARD
GOLD: JEA
SILVER: Xcel Energy
BRONZE: FortisBC
BILLING & PAYMENT AWARD
GOLD: Tuscon Electric Power
SILVER: Hydro Ottawa
BRONZE: NiSource

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership