Collaborative Problem Solving and Strategy Sharing

Chartwell’s Leadership Councils bring utility leaders together to problem-solve, share strategies and lessons learned, and collaborate on key issues facing the utility industry.

Chartwell Leadership Councils Provide


Council members have access to a rich network of industry subject matter experts who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.


The level of candor behind the walls of our bi-annual meetings and monthly calls allows utilities to get a first-hand account of strategies that work and what to avoid to help your utility save time and cost.


Chartwell is the research backbone to the Council’s needs, serving as facilitator, thought leader, and central repository of information and insights for the Council.

Billing & Payment Leadership Council

Chartwell’s Billing & Payment Leadership Council helps you avoid common billing mistakes, create a better customer experience, reduce costs and streamline the payment process through cutting-edge strategies.

Customer Experience Leadership Council

Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the journey, dive deeply into the issues surrounding consumer experience management and create a consistent customer experience across all touchpoints.

Outage Communications Leadership Council

Chartwell’s Outage Communications Leadership Council enables utility industry professionals to collaborate with industry leaders on the best ways of communicating with customers, employees, and other stakeholders during power outages.

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership